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FAQs


Some of our most frequently asked questions:

Is your site safe? Can I order safely?
Answer: This site is 100% secure. And to be honest, we could even say that it is 300%. Here's why :

First, the site you visit is on an HTTPS server (the little green padlock on the left side of the URL of this page is there to remind you).

Most sites only secure their "shopping cart" and everything related to the payment of orders. On this site, ALL PAGES are secure and can not be hacked or can not be the target of malware.

And finally, we use Paypal, which is one of the most secure online payment methods.

In summary, browsing and ordering on Scarlett Rose is 100% safe and secure.

 Why have I only received part of my order?
As we deal with different suppliers your items often come from different places.  To avoid too much waiting, we prefer to deliver your order as soon as one or more items are ready.

 I have been waiting 15 days and have not received anything yet.

Please don't worry, it's normal! The delivery time is between 14 and 35 days.

It's much closer to 14 than 35 but sometimes it's a little longer.

This because we ship directly from our suppliers, which are in different parts of the world.  This allows us to offer you the best and most innovative products at the best prices.

What is your shipping policy?

Please head over to our shipping and returns page

 

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